A complete checklist begins before game week: verify every home date and venue, define adult ownership, load products and count zones, approve baseline inventory, configure payments, create a reusable shift plan, and run a practice game. For each event, confirm volunteers and purchases 72 hours out; record opening inventory and test devices before opening; capture waste, comps, donations, and stock issues during service; then record closing inventory, official attendance, payment sync, exceptions, and an authorized closeout.
Preseason readiness
- Confirm the varsity and junior varsity schedules, home venue, dates, and kickoff times.
- Create a named administrator, game-day manager, inventory lead, volunteer lead, and treasurer reviewer.
- Build the current menu with product units, cost, selling price, and count zone.
- Complete and approve the physical baseline inventory.
- Create the school’s payment campaign and individual adult Tap to Pay users.
- Configure volunteer confirmation email and private shift-management links.
- Create the recommended football shift plan and adjust adult coverage.
- Run a complete practice game, including opening count, phone tests, QR check-in, simulated orders, closing count, and closeout.
A preseason readiness item should be complete only when the underlying work exists. A checkbox that says “inventory ready” is not useful if there are no products or approved counts behind it.
72 hours before each home game
- Verify the opponent, team level, kickoff, and any schedule change.
- Review weather and expected attendance context.
- Confirm every required adult and identify unfilled volunteer capacity.
- Invite any new adult Tap to Pay users and confirm app readiness.
- Review current stock, par levels, supplier lead time, and planned menu changes.
- Record purchases and in-kind donations when they arrive.
- Confirm the QR ordering decision, pickup location, queue capacity, and signage.
Opening the stand
- Select the correct game on the counter iPad.
- Open volunteer check-in and confirm the adult lead is present.
- Assign count zones and complete the physical opening count.
- Confirm cold holding, hot holding, sanitation, allergen information, and local food-safety requirements.
- Turn on and test each Tap to Pay phone using the correct concession campaign.
- Confirm the pickup runner and display the customer-order QR only when activated.
- Open the concession stand in the portal.
During service
- Keep one adult responsible for the command screen and exceptions.
- Record waste at the moment it happens.
- Record complimentary team or volunteer items under the agreed policy.
- Record delivered purchases or donations before they are sold.
- Monitor low stock, the active pickup queue, and volunteer handoffs.
- Pause QR ordering before the queue becomes unsafe or unserviceable.
- Do not let cash or manual entries silently reduce inventory in a cashless stand.
Closing and review
- Close public ordering and payment sales at the agreed time.
- Finish outstanding pickups or move them to adult review.
- Return products to count zones and complete the physical closing count.
- Record final waste, comps, transfers, and donations.
- Sync payments and review unmapped items, refunds, and unassigned transactions.
- Enter the official reported attendance when available.
- Review net sales, donations, margin, waste cost, and variance.
- Add the short note the next game’s manager needs.
- Lock the record after authorized review.
Download the working checklist
The downloadable file is deliberately simple: phase, owner, task, requirement, completion, and notes. Import it into your shared spreadsheet now, then replace it with a record-backed workflow as the operation matures.
Fourteen operating checkpoints from preseason through locked closeout.
Sources and review notes
This guide combines first-hand implementation work in a Jacksonville high-school concession program with the following official references. School, district, health, tax, and payment-provider rules can change; confirm the requirements that apply to your organization.